Privacy Policy

Who this policy covers

This policy describes information handled by Steve Hamrell through Auto CRM Guy automotive and product consulting, Steve Hamrell Tech Support, Steve On Call, and autocrmguy.com. The website does not currently have an on-site inquiry or payment form. Business inquiries go to email; appointments and payments use the services described below.

Information involved

• Information you provide: Your name, contact details, messages, appointment details, project or support requests, and information you choose to share while working with Steve. For consulting, this may include information about a dealership, business systems, workflows, or vendors.
• Support information: A remote support session may let Steve see information on your screen, device, or account that is relevant to the problem. Steve does not record support sessions and keeps only notes needed for follow-up. If you send screenshots, documents, or other files, they may remain in support correspondence. Please share only what is needed, and do not send passwords, verification codes, or sensitive financial information by email or text.
• Bookings and billing: Calendly handles appointment scheduling. Stripe processes payments where used for appointments and Steve On Call subscriptions. Stripe receives payment information directly; Steve may receive related transaction, invoice, and subscription records needed to provide the service and handle billing questions.
• Website usage: Google Analytics 4 collects information about site visits and interactions, which may include pages viewed, approximate location, browser or device information, and online identifiers. The site also records selected link, booking, download, and print interactions as analytics events. Those custom events are designed not to send email addresses or message contents.

How information is used

Information is used to respond to inquiries, arrange and provide consulting or tech support, manage Steve On Call, process and track payments, answer billing questions, maintain business records, and understand how visitors use the website. Information may also be used to address security concerns or legal obligations when needed. Steve does not use customer information or site analytics for targeted advertising, sell personal information, or enter identifiable customer information into AI tools.

Services involved

The website is hosted through Vercel. Google Analytics provides website measurement. Calendly handles booking, and Stripe handles payments, subscriptions, and its customer billing portal. Email and phone or text providers carry communications you send through those channels. These providers process information under their own terms and privacy notices. Information may also be disclosed when required by law or when needed to protect rights and resolve a dispute.

Following a booking or billing link takes you to the provider’s site. This policy does not replace that provider’s privacy notice. The site does not ask you to enter card details directly into autocrmguy.com.

Analytics and cookies

Google Analytics uses cookies and similar browser identifiers to distinguish visitors and sessions and measure site activity. You can control or clear cookies through your browser settings. Blocking them may affect how visits are measured. Calendly and Stripe may use their own cookies when you visit their sites.

Retention and security

There is no single fixed retention period for all records. Information may be kept for as long as needed to provide services, respond to follow-up questions, maintain business and payment records, resolve disputes, or meet legal obligations. Different records can have different retention periods, including periods set by service providers. If you want to ask about a specific record or request deletion, use the contacts below.

Please avoid sending passwords, verification codes, or sensitive financial information by ordinary email or text. No online service or transmission can be guaranteed completely secure. If remote access is needed, discuss the scope of access with Steve before the session.

Your choices and California privacy requests

You may ask what information Steve holds about you, request a correction or deletion, or raise a concern using the contacts below. A request may require identity verification, and some information may need to be retained for billing, legal, or other legitimate reasons.

California residents may have additional rights under applicable privacy law, including rights to know, access, correct, and delete personal information, and to opt out of certain sales or sharing for cross-context behavioral advertising or limit certain uses of sensitive information where those practices and laws apply. You may also have a right not to be treated differently for exercising applicable rights. Contact Steve to make a request or ask how a right applies to your information.

Changes to this policy

This policy may be updated as services or information practices change. The effective date above will be updated when a revised policy is posted here.