The essentials
Steve On Call costs $109 per month and renews automatically each month until you cancel. Each billing cycle includes one scheduled 45-minute remote support session, plus direct access to Steve by phone, text, and email during support hours. Unused sessions do not roll over.
1. Billing and renewal
Your subscription is month-to-month at $109 per billing cycle. Your payment method is charged when you subscribe and automatically charged again on each monthly renewal date until you cancel. There is no minimum commitment beyond the current paid billing cycle.
2. Included support session
You receive one scheduled 45-minute remote support session during each billing cycle. Schedule it with Steve during that cycle. An unused session expires when the cycle ends; it does not roll over, accumulate, or convert to a credit or refund. Additional scheduled sessions are not included in the monthly price.
3. Direct access and response times
You can reach Steve directly by phone, text, or email seven days a week, from 9 AM to 5 PM Pacific Time. Steve aims to assist you the same day when you contact him during those hours, subject to availability. Requests sent after hours generally receive a response the following day. This is personal access to Steve, not an emergency service or a promise of an immediate response or resolution.
4. Reasonable use and work outside the membership
Direct access is for reasonable personal technology questions and troubleshooting. It does not include unlimited scheduled sessions, on-site visits, major projects, third-party service or subscription charges, or hardware or software purchases. If a request needs additional paid work, Steve will explain the proposed scope and price and get your approval before doing that work or making a purchase on your behalf.
5. Cancellation and refunds
You can cancel online through the Stripe customer billing portal or by emailing support@stevehamrelltech.com with the subject “Cancel Steve On Call.” Cancel before your next renewal date to prevent the next charge. Cancellation normally takes effect at the end of your paid billing period, so you can continue using the membership until then. Routine prorated refunds are not provided, except where required by law.
6. Independent support
Steve On Call is independent third-party technology support and is not affiliated with Apple, Google, Microsoft, Yahoo, or other technology providers. Steve is not the manufacturer, software provider, email provider, or account provider for the products you use, and this membership does not change any terms you have with those companies.
7. Privacy, credentials, and account recovery
Steve may need information about your device or problem to help you. Please share only what is needed, and do not send passwords, one-time codes, sensitive financial information, or other sensitive credentials by email or text. You remain responsible for your accounts, devices, backups, and decisions about granting access. Steve can guide you through a provider’s official recovery process, but the provider controls access to its accounts; recovery or restoration of data cannot be guaranteed.
Questions or cancellation
Email support@stevehamrelltech.com for membership support or to request cancellation.